AdvicePay incident

Dropbox Sign down due to a critical PHP vulnerability

Minor Resolved View vendor source →

AdvicePay experienced a minor incident on October 21, 2026 affecting API and Web Portal, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 03:15 PM UTC
Resolved
Oct 21, 2026, 04:19 PM UTC
Duration
1h 3m
Detected by Pingoru
Oct 21, 2026, 03:15 PM UTC

Affected components

APIWeb Portal

Update timeline

  1. monitoring Oct 21, 2026, 03:15 PM UTC

    Due to a widespread PHP vulnerability, Dropbox has taken Dropbox Sign offline. Core AdvicePay services, payment processing, Docusign, and Acrobat Sign are operating properly with no issues. If you currently use Dropbox Sign for your processes, you will be unable to send signature requests. AdvicePay will continue to monitor the issue and update this incident.

  2. resolved Oct 21, 2026, 04:19 PM UTC

    Dropbox has patched the vulnerability and Dropbox Sign is operating properly.