AdRoll incident

A small subset of customers are unable to load the homepage dashboard.

Minor Resolved View vendor source →

AdRoll experienced a minor incident on May 9, 2022 affecting AdRoll Dashboard, lasting 21h 24m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2022, 07:11 PM UTC
Resolved
May 10, 2022, 04:35 PM UTC
Duration
21h 24m
Detected by Pingoru
May 09, 2022, 07:11 PM UTC

Affected components

AdRoll Dashboard

Update timeline

  1. identified May 09, 2022, 07:11 PM UTC

    A small subset of customers are experiencing an issue where they're unable to access the app.adroll.com dashboard. Our engineering team is working on a fix for the affected users. Please note that no data has been lost and any new users will not face this issue.

  2. identified May 09, 2022, 07:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 10, 2022, 02:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 10, 2022, 04:35 PM UTC

    The issue has been resolved.

  5. resolved May 10, 2022, 04:35 PM UTC

    This incident has been resolved.