AdRoll incident

Degraded service with our third party subscription management system

AdRoll experienced a minor incident on August 5, 2022 affecting AdRoll Subscription Signup, lasting 17h 37m. The incident has been resolved; the full update timeline is below.

Started: Aug 05, 2022, 01:45 AM UTC
Resolved: Aug 05, 2022, 07:23 PM UTC
Duration: 17h 37m
Detected by Pingoru: Aug 05, 2022, 01:45 AM UTC

Affected components

AdRoll Subscription Signup

Update timeline

monitoring Aug 05, 2022, 01:45 AM UTC

Our third party subscription management tool is experiencing a degradation in their service which is causing intermittent issues with account sign ups and our billing and subscription systems. A fix has been pushed and the third party is monitoring the progress of the fix.
resolved Aug 05, 2022, 07:23 PM UTC

Hey all, this incident has been resolved.