AdRoll incident

SMS service issue for Two Factor Authentication (TFA)

Minor Resolved View vendor source →

AdRoll experienced a minor incident on October 11, 2022 affecting AdRoll Dashboard and AdRoll ABM Impact Overview Dashboard, lasting 15h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2022, 05:57 PM UTC
Resolved
Oct 12, 2022, 09:08 AM UTC
Duration
15h 10m
Detected by Pingoru
Oct 11, 2022, 05:57 PM UTC

Affected components

AdRoll DashboardAdRoll ABM Impact Overview Dashboard

Update timeline

  1. monitoring Oct 11, 2022, 05:57 PM UTC

    Issue: Our SMS service for Two Factor Authentication (TFA), is currently experiencing an incident which impacts their SMS service. Impact: SMS could arrive with some delays or might not arrive at all. Next Steps: Engineering will monitor the status of the incident.

  2. monitoring Oct 11, 2022, 05:58 PM UTC

    Issue: Our SMS service for Two Factor Authentication (TFA), is currently experiencing an incident which impacts their SMS service. Impact: SMS could arrive with some delays or might not arrive at all. Next Steps: Engineering will monitor the status of the incident.

  3. resolved Oct 12, 2022, 09:08 AM UTC

    This incident has been resolved.