AdRoll incident

[Sev 2] Unable to sync Account Lists to LinkedIn

Minor Resolved View vendor source →

AdRoll experienced a minor incident on February 19, 2025 affecting AdRoll ABM Target Accounts, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 04:17 PM UTC
Resolved
Feb 21, 2025, 10:58 PM UTC
Duration
2d 6h
Detected by Pingoru
Feb 19, 2025, 04:17 PM UTC

Affected components

AdRoll ABM Target Accounts

Update timeline

  1. identified Feb 19, 2025, 04:17 PM UTC

    Issue: There is currently an issue with Account Lists, where audiences cannot sync with LinkedIn. Impact: - Unable to push Account Lists' audiences to LinkedIn. - In some instances, the LinkedIn Ad Accounts settings might indicate that the integration has been disconnected. Next Steps: Engineering teams have identified the cause of the issue, and are working toward resolution.

  2. identified Feb 19, 2025, 07:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 21, 2025, 12:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 21, 2025, 10:58 PM UTC

    This incident has been resolved.