Adnuntius incident

Incorrect results from reach analysis

Notice Resolved View vendor source →

Adnuntius experienced a notice incident on October 25, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2023, 10:52 PM UTC
Resolved
Oct 25, 2023, 03:30 AM UTC
Duration
Detected by Pingoru
Oct 25, 2023, 10:52 PM UTC

Update timeline

  1. resolved Oct 25, 2023, 10:52 PM UTC

    Reach analysis was returning empty results for some queries, this incident continued for a period of approximately 16 hours before we were able to identify and correct it. This was caused when a restart of the servers holding the sample information was unable to complete fully due to a change in a key value store they depend upon, this has been fixed and we are now adding an alert for an incomplete restart which was otherwise undetected in our monitoring.