Addigy experienced a minor incident on May 24, 2021 affecting Addigy Real-Time Messaging Service, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Addigy Real-Time Messaging Service
Update timeline
- investigating May 24, 2021, 07:53 PM UTC
We are currently investigating an issue where Real-Time Device actions may be slow to respond in the User Interface. The actions should still run when performed, but the responses back will be delayed. This may additionally impact seeing GoLive > Real Time Device Metrics and automatic PPPC Detections when creating Smart Software.
- monitoring May 24, 2021, 08:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 24, 2021, 10:20 PM UTC
This incident has been resolved.