Addigy incident

ConnectWise Control Service Problems

Minor Resolved View vendor source →

Addigy experienced a minor incident on September 1, 2021, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2021, 01:16 PM UTC
Resolved
Sep 01, 2021, 02:08 PM UTC
Duration
52m
Detected by Pingoru
Sep 01, 2021, 01:16 PM UTC

Update timeline

  1. investigating Sep 01, 2021, 01:16 PM UTC

    We are currently engaging ConnectWise to assist with a ConnectWise Control Service problem for our instance. We will provide further updates as soon as possible.

  2. identified Sep 01, 2021, 01:42 PM UTC

    ConnectWise has made a licensing error and we are engaging them to rectify the issue

  3. resolved Sep 01, 2021, 02:08 PM UTC

    This incident has been resolved.