Addigy incident

Issue Identified with macOS Monterey Updating Devices to macOS Ventura 13.1

Addigy experienced a minor incident on December 19, 2022 affecting Addigy MDM Service, lasting 27d 22h. The incident has been resolved; the full update timeline is below.

Started: Dec 19, 2022, 06:24 PM UTC
Resolved: Jan 16, 2023, 04:45 PM UTC
Duration: 27d 22h
Detected by Pingoru: Dec 19, 2022, 06:24 PM UTC

Affected components

Addigy MDM Service

Update timeline

identified Dec 19, 2022, 06:24 PM UTC

We have identified a potential issue in macOS Monterey that will allow devices to upgrade to macOS Ventura 13.1 as a minor update via MDM-deployed System Updates even if OS updates restrictions to block the upgrade are in place. Further details are explained in this article (https://support.addigy.com/hc/en-us/articles/12288656119187). We will provide further updates and information as they become available from the investigation.
resolved Jan 16, 2023, 04:45 PM UTC

Apple has confirmed this bug and created a fix for this issue in macOS 12.6.3. As a result, after 12.6.3, devices will no longer update to macOS 13 (Ventura), when initiating a update for macOS 12 (Monterey). This fix will be released by Apple with the release of macOS 12.6.3. Please contact Apple Support for additional information, if you need the apple feedback number, please contact us for this information.