Addigy experienced a minor incident on May 27, 2021 affecting Addigy Real-Time Messaging Service, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2021, 03:35 PM UTC
We are currently investigating an issue where Real-Time Device actions may be slow to respond in the User Interface. The actions should still run when performed, but the responses back may be delayed. This may additionally impact seeing GoLive > Real Time Device Metrics, GoLive > ScreenShots, and automatic PPPC Detections when creating Smart Software.
- identified May 27, 2021, 05:48 PM UTC
The issue has been identified. We have applied temporary fix while we continue to work on a permanent resolution. This fix will restore functionality except for the following: GoLive > Real Time CPU and Memory Metrics GoLive > ScreenShots GoLive > Processes GoLive > Updates on iOS Devices GoLive > Installed Profiles Refresh Functionality
- monitoring May 27, 2021, 08:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2021, 10:24 PM UTC
This incident has been resolved.