Addigy incident

Live Desktop v1 Unavailable

Critical Resolved View vendor source →

Addigy experienced a critical incident on November 16, 2021, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 05:49 PM UTC
Resolved
Nov 16, 2021, 07:10 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 16, 2021, 05:49 PM UTC

Update timeline

  1. identified Nov 16, 2021, 05:49 PM UTC

    We are working to resolve this.

  2. monitoring Nov 16, 2021, 06:05 PM UTC

    The outage appears to have been related to Google Cloud disruption, this may have impacted LiveDesktop v1 and File Manager service. We will continue monitoring throughout the day.

  3. resolved Nov 16, 2021, 07:10 PM UTC

    This incident has been resolved.

  4. postmortem Nov 16, 2021, 07:55 PM UTC

    There may be intermittent connection problems as Google Cloud is still resolving lingering issues with their Networking service. Please follow their status page for updates: [https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)