Addigy incident

Issue creating and renewing Push Certificates

Major Resolved View vendor source →

Addigy experienced a major incident on October 20, 2022 affecting Addigy MDM Service, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2022, 01:32 PM UTC
Resolved
Oct 20, 2022, 03:43 PM UTC
Duration
2h 10m
Detected by Pingoru
Oct 20, 2022, 01:32 PM UTC

Affected components

Addigy MDM Service

Update timeline

  1. investigating Oct 20, 2022, 01:32 PM UTC

    We are currently investigating and working on remediating an issue creating and renewing Apple Push Certificates within Addigy.

  2. identified Oct 20, 2022, 03:04 PM UTC

    The issue has been identified and a fix is being implemented and should be deployed shortly.

  3. identified Oct 20, 2022, 03:27 PM UTC

    A fix has been deployed to production to fix this issue. Please see https://releases.addigy.com/AM-11994.

  4. monitoring Oct 20, 2022, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2022, 03:43 PM UTC

    This incident has been resolved.