Addigy experienced a minor incident on May 26, 2023 affecting Addigy MDM Service, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 26, 2023, 05:41 PM UTC
A small subset of customers can experience a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen. We have applied a fix for a subset of devices that may be stuck on the Device Management screen during an Automated Device Enrollment. The fix should be completely rolled out within the next 60 minutes. Please contact [email protected] if you need additional assistance on this issue.
- resolved May 26, 2023, 07:33 PM UTC
This incident has been resolved.