Addigy experienced a minor incident on June 27, 2023 affecting Addigy MDM Service, lasting 12h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 27, 2023, 12:14 PM UTC
A subset of devices are experiencing a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen as their is a current delay in reporting of installation status. We have identified this issue and have applied a fix for devices that may be stuck on the Device Management screen during an Automated Device Enrollment. This may take some time to rectify itself on devices. Please contact [email protected] if you need additional or immediate assistance on this issue.
- resolved Jun 28, 2023, 12:21 AM UTC
This incident has been resolved.