Addigy experienced a critical incident on October 30, 2023 affecting Addigy Cloud Interface, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Addigy Cloud Interface
Update timeline
- investigating Oct 30, 2023, 08:09 PM UTC
We are investigating an issue where users unable to access the Login Page
- identified Oct 30, 2023, 08:12 PM UTC
The issue appears to be correlated to our upstream authentication vendor Auth0. We are confirming with the Auth0 Team.
- monitoring Oct 30, 2023, 08:26 PM UTC
It appears that the backend service provider has rectified the issue. We are awaiting an official response from the vendor.
- resolved Oct 31, 2023, 01:50 AM UTC
This incident has been resolved.