Addigy incident

Elevated Timeout Errors with Automated Device Enrollment

Major Resolved View vendor source →

Addigy experienced a major incident on July 19, 2024 affecting Addigy MDM Service, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 07:11 PM UTC
Resolved
Jul 22, 2024, 09:06 PM UTC
Duration
3d 1h
Detected by Pingoru
Jul 19, 2024, 07:11 PM UTC

Affected components

Addigy MDM Service

Update timeline

  1. investigating Jul 19, 2024, 07:11 PM UTC

    We are currently investigating elevated errors with Automated Device Enrollment and receiving a timeout from https://mdmenrollment.apple.com. We will provide further updates as they become available.

  2. monitoring Jul 19, 2024, 10:44 PM UTC

    We are seeing certain organizations intermittently fail to perform Automated Device Enrollment scans for new devices. We have notified Apple, and are monitoring Apple's Status Page, and waiting for additional data to confirm root cause. If you are impacted, please contact [email protected] for a workaround.

  3. resolved Jul 22, 2024, 09:06 PM UTC

    A fix has been implemented, and the incident has been resolved.