Acuity Scheduling incident

Error message when attempting intake form file upload

Notice Resolved View vendor source →

Acuity Scheduling experienced a notice incident on October 1, 2024 affecting Acuity Scheduling, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 03:17 PM UTC
Resolved
Oct 01, 2024, 08:47 PM UTC
Duration
5h 30m
Detected by Pingoru
Oct 01, 2024, 03:17 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Oct 01, 2024, 03:17 PM UTC

    We are currently investigating an issue with intake form file uploads resulting in an error message. This issue affects admins attempting to upload files to an appointment's intake form, and may appear on the scheduling page for some clients.

  2. investigating Oct 01, 2024, 03:49 PM UTC

    We are continuing to investigate the issue.

  3. investigating Oct 01, 2024, 05:04 PM UTC

    We are continuing to investigate the issue.

  4. investigating Oct 01, 2024, 06:37 PM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 01, 2024, 08:47 PM UTC

    The issue with file uploads to intake forms has been resolved.