Acuity Scheduling incident

Users cannot start a trial

Notice Resolved View vendor source →

Acuity Scheduling experienced a notice incident on February 18, 2025 affecting Acuity Scheduling, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 10:04 PM UTC
Resolved
Feb 18, 2025, 11:35 PM UTC
Duration
1h 31m
Detected by Pingoru
Feb 18, 2025, 10:04 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Feb 18, 2025, 10:04 PM UTC

    We are currently investigating an issue that is affecting users trying to start trial accounts.

  2. identified Feb 18, 2025, 10:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2025, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2025, 11:35 PM UTC

    This incident has been resolved.