Acuity Scheduling incident

Square hardware unable to pair and process transactions in the Acuity Admin mobile app

Minor Resolved View vendor source →

Acuity Scheduling experienced a minor incident on April 4, 2025 affecting Acuity Scheduling, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 06:36 PM UTC
Resolved
Apr 08, 2025, 07:51 PM UTC
Duration
4d 1h
Detected by Pingoru
Apr 04, 2025, 06:36 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Apr 04, 2025, 06:36 PM UTC

    We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.

  2. investigating Apr 04, 2025, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 05, 2025, 12:57 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 07, 2025, 10:00 AM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 08, 2025, 11:59 AM UTC

    We are continuing to investigate this issue.

  6. monitoring Apr 08, 2025, 06:35 PM UTC

    The issue has been mitigated and we are monitoring the results.

  7. resolved Apr 08, 2025, 07:51 PM UTC

    This incident has been resolved.