Acuity Scheduling incident

Unable to start new trial

Minor Resolved View vendor source →

Acuity Scheduling experienced a minor incident on May 12, 2025 affecting Acuity Scheduling, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 03:15 PM UTC
Resolved
May 12, 2025, 04:15 PM UTC
Duration
1h
Detected by Pingoru
May 12, 2025, 03:15 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating May 12, 2025, 03:15 PM UTC

    Users are unable to start a new trial from the Acuity frontsite.

  2. monitoring May 12, 2025, 03:58 PM UTC

    A fix has been implemented, and the issue has been mitigated. We are monitoring the results.

  3. resolved May 12, 2025, 04:15 PM UTC

    The issue has been resolved.