ActivityInfo incident

Application not available

Major Resolved View vendor source →
Started
Feb 18, 2026, 09:39 AM UTC
Resolved
Feb 18, 2026, 10:02 AM UTC
Duration
22m
Detected by Pingoru
Feb 18, 2026, 09:39 AM UTC

Affected components

ActivityInfo PlatformApplication/API

Update timeline

  1. investigating Feb 18, 2026, 09:39 AM UTC

    According to our monitoring system this service has become unresponsive, we’re investigating.

  2. investigating Feb 18, 2026, 09:52 AM UTC

    We are in the process of resolving the problem, the service should be back up in 5-10 minutes.

  3. resolved Feb 18, 2026, 10:02 AM UTC

    Service is back up.

  4. investigating Feb 18, 2026, 10:04 AM UTC

    This morning, we initiated a configuration update for our Microsoft Entra ID credentials that required a progressive restart of all application servers. Unfortunately, due to an error in the format of the credentials, the servers failed to restart correctly. The remaining servers then received all of the traffic and crashed under load. When they were automatically restarted, they loaded the faulty configuration and failed to start. The configuration has been corrected and we are back up to a full set of serving instances.

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