ActivityInfo is currently experiencing a major incident affecting ActivityInfo Platform and Application/API, which began 120d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Feb 18, 2026, 09:39 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- investigating Feb 18, 2026, 09:52 AM UTC
We are in the process of resolving the problem, the service should be back up in 5-10 minutes.
- resolved Feb 18, 2026, 10:02 AM UTC
Service is back up.
- investigating Feb 18, 2026, 10:04 AM UTC
This morning, we initiated a configuration update for our Microsoft Entra ID credentials that required a progressive restart of all application servers. Unfortunately, due to an error in the format of the credentials, the servers failed to restart correctly. The remaining servers then received all of the traffic and crashed under load. When they were automatically restarted, they loaded the faulty configuration and failed to start. The configuration has been corrected and we are back up to a full set of serving instances.