ActiveProspect experienced a critical incident on October 5, 2023 affecting TrustedForm Facebook, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2023, 01:57 PM UTC
We are currently experiencing a disruption with our Facebook service, which may affect its availability. Our technical team is actively investigating the issue to identify and resolve the root cause.
- identified Oct 05, 2023, 03:42 PM UTC
Our technical team has successfully identified the issue that was affecting our services and we are working on a fix that is going to be implemented.
- monitoring Oct 05, 2023, 04:09 PM UTC
A fix has been successfully deployed, and our Facebook service is now operating normally while we are continuously monitoring the results.
- resolved Oct 05, 2023, 05:19 PM UTC
The Facebook service has been processing data normally since 10:30am CT. This incident is resolved.