ActiveProspect incident

Incorrect outcomes for Trestle integration

Notice Resolved View vendor source →

ActiveProspect experienced a notice incident on March 28, 2024 affecting LeadConduit, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 07:51 PM UTC
Resolved
Mar 28, 2024, 08:05 PM UTC
Duration
14m
Detected by Pingoru
Mar 28, 2024, 07:51 PM UTC

Affected components

LeadConduit

Update timeline

  1. monitoring Mar 28, 2024, 07:51 PM UTC

    There was a problem with an updated version of the LeadConduit integration with Trestle, which incorrectly parsed the response from that system. Between about 2:25 and 2:50 (CT), those events in LeadConduit were incorrectly marked as "failure", though the standard filter rule steps in place in most flows did not halt processing based on that. The change has been reverted.

  2. resolved Mar 28, 2024, 08:05 PM UTC

    This incident has been resolved.