ActiveProspect incident

Degraded performance for TrustedForm Certify on several sites

Minor Resolved View vendor source →

ActiveProspect experienced a minor incident on March 28, 2024 affecting TrustedForm Certify, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 08:25 PM UTC
Resolved
Mar 28, 2024, 09:58 PM UTC
Duration
1h 33m
Detected by Pingoru
Mar 28, 2024, 08:25 PM UTC

Affected components

TrustedForm Certify

Update timeline

  1. investigating Mar 28, 2024, 08:25 PM UTC

    We've received issues from 3 clients that the TrustedForm Script has not been working properly since around 3p CT on March 27th. Currently investigating and assessing impact.

  2. investigating Mar 28, 2024, 09:16 PM UTC

    Rolling back TrustedForm Script to 1.9.4

  3. monitoring Mar 28, 2024, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 28, 2024, 09:58 PM UTC

    This incident has been resolved by rolling TrustedForm Script back to 1.9.4. We will continue investigation on issues caused by the latest version of the script.