ActiveProspect incident

LeadConduit issue verifying TrustedForm certificates on Facebook leads

Notice Resolved View vendor source →

ActiveProspect experienced a notice incident on August 7, 2024 affecting LeadConduit, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 08:39 PM UTC
Resolved
Aug 07, 2024, 11:37 PM UTC
Duration
2h 57m
Detected by Pingoru
Aug 07, 2024, 08:39 PM UTC

Affected components

LeadConduit

Update timeline

  1. identified Aug 07, 2024, 08:39 PM UTC

    We've identified an issue where TrustedForm certificates accompanying Facebook Lead Ad leads may be considered as having an invalid format by LeadConduit. That is, acceptance criteria or other rules on TF Certificate validity may be incorrectly met. A fix is in the process of being deployed as quickly as possible.

  2. monitoring Aug 07, 2024, 09:37 PM UTC

    The fix for this has been deployed and we are monitoring the results.

  3. resolved Aug 07, 2024, 11:37 PM UTC

    This incident has been resolved.