ActiveProspect incident

Issue retrieving Facebook Lead Ads data

Minor Resolved View vendor source →

ActiveProspect experienced a minor incident on September 12, 2024 affecting LeadConduit and TrustedForm Facebook, lasting 19h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 07:02 PM UTC
Resolved
Sep 13, 2024, 02:18 PM UTC
Duration
19h 16m
Detected by Pingoru
Sep 12, 2024, 07:02 PM UTC

Affected components

LeadConduitTrustedForm Facebook

Update timeline

  1. investigating Sep 12, 2024, 07:02 PM UTC

    There appears to be a problem with the Facebook Lead Ads API that's preventing leads from being received by LeadConduit. We are investigating and tracking Meta's progress in addressing this.

  2. investigating Sep 12, 2024, 07:09 PM UTC

    It appears that our systems are successfully capturing the lead notifications from Meta. Once the issue is resolved, those will be processed and sent through as quickly as possible.

  3. resolved Sep 13, 2024, 02:18 PM UTC

    Meta is confirmed that the issue has been resolved and leads are being successfully delivered to LeadConduit. Leads generated during the outage will be processed today.