ActiveProspect incident

Elevated TrustedForm for Facebook API Error Rate

Minor Resolved View vendor source →

ActiveProspect experienced a minor incident on September 13, 2024 affecting TrustedForm Facebook, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 08:07 PM UTC
Resolved
Sep 13, 2024, 09:28 PM UTC
Duration
1h 21m
Detected by Pingoru
Sep 13, 2024, 08:07 PM UTC

Affected components

TrustedForm Facebook

Update timeline

  1. investigating Sep 13, 2024, 08:07 PM UTC

    We are currently investigating an increase in error responses when retaining TrustedForm for Facebook certificates. We are working to identify the cause of the errors and we appreciate your patience as we work to resolve them. This does not impact TrustedForm for Web certificates.

  2. identified Sep 13, 2024, 08:34 PM UTC

    We have identified an unexpected error when attempting to retrieve form data from Facebook for some forms, and are working on mitigating the issue for those forms.

  3. resolved Sep 13, 2024, 09:28 PM UTC

    A fix has been implemented to allow for TrustedForm for Facebook to retain certificates from the impacted forms.