ActiveProspect incident

Investigating issues with TrustedForm Stored Certificates page

Minor Resolved View vendor source →

ActiveProspect experienced a minor incident on November 26, 2024 affecting TrustedForm Application, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 08:35 PM UTC
Resolved
Nov 27, 2024, 12:14 AM UTC
Duration
3h 38m
Detected by Pingoru
Nov 26, 2024, 08:35 PM UTC

Affected components

TrustedForm Application

Update timeline

  1. investigating Nov 26, 2024, 08:35 PM UTC

    We are currently investigating an issue with stored certificates not being populated in the table.

  2. identified Nov 26, 2024, 09:07 PM UTC

    We believe we have identified the cause of issue with the stored certificates table not being populated when viewed in the TrustedForm app, and are working on deploying a fix.

  3. resolved Nov 27, 2024, 12:14 AM UTC

    We have implemented a fix for the stored certificates table, and it should now populate with recently retained certificates as normal.