ActiveProspect experienced a minor incident on December 20, 2024 affecting TrustedForm Application, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
TrustedForm Application
Update timeline
- investigating Dec 20, 2024, 03:13 PM UTC
There may be intermittent errors when attempting to claim or retain a TrustedForm certificate. This is due to a database restart. Engineering is investigating and expects normal functionality to return shortly.
- investigating Dec 20, 2024, 03:14 PM UTC
We are continuing to investigate this issue.
- identified Dec 20, 2024, 03:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 20, 2024, 03:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 20, 2024, 03:48 PM UTC
This incident has been resolved.