Acquired incident

3-D Secure Card Processing Issues

Major Resolved View vendor source →

Acquired experienced a major incident on October 8, 2021 affecting Hosted Payment Page and Card API, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2021, 10:22 AM UTC
Resolved
Oct 08, 2021, 11:22 AM UTC
Duration
1h
Detected by Pingoru
Oct 08, 2021, 10:22 AM UTC

Affected components

Hosted Payment PageCard API

Update timeline

  1. investigating Oct 08, 2021, 10:22 AM UTC

    Our 3rd Party MPI provider is currently experiencing issues affecting all 3-D Secure processing attempts. Where possible we have temporarily bypassed the 3-D Secure service for impacted clients. We will update you shortly on progress.

  2. investigating Oct 08, 2021, 10:23 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 08, 2021, 10:24 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 08, 2021, 10:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 08, 2021, 11:22 AM UTC

    This incident has now been resolved. We have subsequently re-enabled 3-D Secure service on all impacted accounts .