Acquired experienced a critical incident on April 16, 2022 affecting Payouts and Hosted Payment Page and 1 more component, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2022, 08:50 AM UTC
We are currently experiencing issues affecting the processing of faster payments. Our team is working to identify the problem and is liaising with our 3rd Party banking partner. We will update you shortly on progress.
- identified Apr 16, 2022, 10:05 AM UTC
The cause of the incident has been identified. Our 3rd party provider is working to roll out a fix. We will update you shortly on progress.
- resolved Apr 16, 2022, 03:19 PM UTC
The issue is now fully resolved following an update by our 3rd party provider. The platform is stable and operating as normal. Thank you for your patience and we apologise for the inconvenience caused to your business.