Acquired experienced a notice incident on October 14, 2022 affecting Hosted Payment Page and Card API, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2022, 09:59 AM UTC
One of our 3rd Party acquiring partners is currently experiencing issues which affecting card processing for some of our clients. Our 3rd Party acquiring partner is working to identify the problem and we will update you shortly on progress.
- investigating Oct 14, 2022, 10:17 AM UTC
Our acquiring partner is still investigating and is working to identify the root cause. We will continue to keep you updated.
- investigating Oct 14, 2022, 10:31 AM UTC
Our acquiring partner is still investigating and is working to identify the root cause. We will continue to keep you updated.
- investigating Oct 14, 2022, 10:52 AM UTC
Our acquiring partner is still investigating. Their technical teams are working hard to identify the root cause. We will continue to keep you updated.
- investigating Oct 14, 2022, 11:06 AM UTC
Our acquiring partner is beginning to see an increase in successful authorisations. However there remains intermittent processing issues. They are continuing to investigate.
- monitoring Oct 14, 2022, 11:22 AM UTC
A fix has been implemented by our acquiring partner and the situation is being monitored closely.
- resolved Oct 14, 2022, 12:28 PM UTC
As of 13:08, the outage which our acquiring partner experienced is now resolved. NOTE: Please be advised that this was not an Acquired outage.