Acquired experienced a minor incident on June 12, 2023, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jun 12, 2023, 01:35 PM UTC
Please be advised that customers may be experiencing intermittent 3DS transaction failures currently via MasterCard. Visa and American Express authentication requests are unaffected. Further information and updates will be provided in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 203 982 6580.
- monitoring Jun 12, 2023, 02:52 PM UTC
The issue is still on-going and our teams are continuing to monitor traffic. We will keep you update with any developments.
- resolved Jun 12, 2023, 07:17 PM UTC
Services has been restored and Mastercard processing returned to normal.