Acquired experienced a major incident on June 21, 2023 affecting Payouts and Hub and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
PayoutsHubHosted Payment PageCard API
Update timeline
- identified Jun 21, 2023, 08:10 AM UTC
We are currently experiencing issues affecting payment processing on the platform. Our team is working to identify and resolve the problem; we will update you shortly on progress.
- monitoring Jun 21, 2023, 08:47 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 21, 2023, 09:06 AM UTC
All services are now fully operational and we will continue to monitor the platform before resolving the incident.
- resolved Jun 21, 2023, 10:45 AM UTC
The platform issue has been resolved, we have been monitoring and payment processing is back to normal. We apologise for any inconvenience caused by this interruption.