Acquired experienced a major incident on September 20, 2023 affecting Payouts and Hosted Payment Page and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2023, 08:13 AM UTC
We are currently experiencing issue effecting transaction processing; we are working to resolve this as quickly as possible and will update you shortly.
- investigating Sep 20, 2023, 08:13 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 20, 2023, 08:15 AM UTC
A fix has been applied and transactions are processing as normal; we are monitoring the platform to ensure no reoccurrence of this issue.
- resolved Sep 20, 2023, 08:42 AM UTC
Transaction processing has been operating as normal since we applied the fix. We will continue to monitor the platform closely but consider this issue to now be resolved and are confident there will be no reoccurrence.