Acquired incident

Acquiring Partner Experiencing Processing Issues

Notice Resolved View vendor source →

Acquired experienced a notice incident on January 1, 2024 affecting Card API, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2024, 08:57 PM UTC
Resolved
Jan 01, 2024, 09:15 PM UTC
Duration
18m
Detected by Pingoru
Jan 01, 2024, 08:57 PM UTC

Affected components

Card API

Update timeline

  1. investigating Jan 01, 2024, 08:57 PM UTC

    One of our partner acquiring banks (Cashflows) is experiencing processing issues currently. All transactions routed via Cashflows are timing out. We have escalated the issue and continue to monitor the situation.

  2. monitoring Jan 01, 2024, 09:11 PM UTC

    As of 21:04 PM normal service appears to have resumed. We will continue to monitor the situation.

  3. resolved Jan 01, 2024, 09:15 PM UTC

    This incident has now been resolved.