Acquired incident

Processing Issues - 1 February 2024

Major Resolved View vendor source →

Acquired experienced a major incident on February 1, 2024 affecting Payments API and Hosted Payment Page, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 09:59 AM UTC
Resolved
Feb 01, 2024, 10:44 AM UTC
Duration
45m
Detected by Pingoru
Feb 01, 2024, 09:59 AM UTC

Affected components

Payments APIHosted Payment Page

Update timeline

  1. investigating Feb 01, 2024, 09:59 AM UTC

    We are experiencing some intermittent issues with our Hosted Payment Page and REST API. Our team is working to resolve this.

  2. monitoring Feb 01, 2024, 10:23 AM UTC

    Transaction processing has been resumed with our team continuing to monitor the situation closely.

  3. resolved Feb 01, 2024, 10:44 AM UTC

    The incident has now been resolved. Apologies for the inconvenience caused.