Acquired experienced a critical incident on February 1, 2024 affecting Hub and Hosted Payment Page and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
HubHosted Payment PageCard API
Update timeline
- investigating Feb 01, 2024, 09:12 AM UTC
We are currently experiencing issues affecting transaction processing. Our team is working to identify the problem and we will update you shortly on progress.
- investigating Feb 01, 2024, 09:28 AM UTC
We are continuing to investigate the incident and will provide a further update shortly.
- monitoring Feb 01, 2024, 09:38 AM UTC
Normal services were restored at 09:31AM. We will continue to monitor performance.
- resolved Feb 01, 2024, 10:45 AM UTC
The incident has now been resolved. Apologies for the inconvenience caused.