Acquired incident

Issues with BIN matching causing problesm with HPP

Notice Resolved View vendor source →

Acquired experienced a notice incident on October 22, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 11:46 AM UTC
Resolved
Oct 18, 2024, 03:00 PM UTC
Duration
—
Detected by Pingoru
Oct 22, 2024, 11:46 AM UTC

Update timeline

  1. resolved Oct 22, 2024, 11:46 AM UTC

    An issue in the regular BIN file import routine had an error due to an unexpected change in the underlying file format (this was a change made by Visa and Barclaycard without informing us or fully testing). This format change caused a wider error in updating the BIN database which ultimately resulted in several transactions being blocked due to missing / incorrect BIN data.