Acquired incident

Problems processing card payments

Critical Resolved View vendor source →

Acquired experienced a critical incident on December 9, 2024 affecting Payments API and Hub and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 02:20 PM UTC
Resolved
Dec 09, 2024, 03:59 PM UTC
Duration
1h 38m
Detected by Pingoru
Dec 09, 2024, 02:20 PM UTC

Affected components

Payments APIHubHosted Payment PageCard API

Update timeline

  1. investigating Dec 09, 2024, 02:20 PM UTC

    We are currently investigating this issue

  2. investigating Dec 09, 2024, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 09, 2024, 03:17 PM UTC

    Services has been partially restored to payment processing

  4. investigating Dec 09, 2024, 03:37 PM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 09, 2024, 03:58 PM UTC

    We are continuing to investigate this issue.

  6. resolved Dec 09, 2024, 03:59 PM UTC

    This incident has been resolved.