Acquired incident

Slow Processing Times

Minor Resolved View vendor source →

Acquired experienced a minor incident on February 13, 2025 affecting Payments API and Hosted Payment Page and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 09:36 AM UTC
Resolved
Feb 13, 2025, 10:56 AM UTC
Duration
1h 20m
Detected by Pingoru
Feb 13, 2025, 09:36 AM UTC

Affected components

Payments APIHosted Payment PageCard API

Update timeline

  1. investigating Feb 13, 2025, 09:36 AM UTC

    We are currently investigating reports of slow processing times affecting multiple users since this morning. Our team is working to identify the cause and will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Feb 13, 2025, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 13, 2025, 10:51 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 13, 2025, 10:56 AM UTC

    This incident has been resolved.