Acquired incident

Trust Payments Recon Reports Unavailable 12/03

Notice Resolved View vendor source →

Acquired experienced a notice incident on March 12, 2025 affecting Payments API and Hosted Payment Page and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 04:03 PM UTC
Resolved
Mar 12, 2025, 05:37 PM UTC
Duration
1h 34m
Detected by Pingoru
Mar 12, 2025, 04:03 PM UTC

Affected components

Payments APIHosted Payment PageCard API

Update timeline

  1. identified Mar 12, 2025, 04:03 PM UTC

    There was an issue processing today's Trust Payments reconciliation report. We are currently awaiting a new file from Trust Payments and will process it as soon as it is received.

  2. resolved Mar 12, 2025, 05:37 PM UTC

    This incident has been resolved.