ACME Technologies experienced a critical incident on July 31, 2025 affecting ACME eCommerce (B2C), lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2025, 06:49 PM UTC
ACME is experiencing a service disruption that is impacting the eCommerce (B2C) application. POS and Backoffice are operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- monitoring Jul 31, 2025, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 07:47 PM UTC
This incident has been resolved.
- postmortem Aug 05, 2025, 03:15 PM UTC
The outage was caused by an unexpected sudden spike in traffic, and our elastic service pools scaled up, but not quickly enough. Our system eventually achieved normal after that. We are taking measures to maintain more capacity during normal operation to give the scale-up process some breathing room. We have also identified some areas of our service configuration that can be improved to handle such situations better.