Acadeum incident

Users unable to log in

Critical Resolved View vendor source →

Acadeum experienced a critical incident on April 20, 2021 affecting Admin Site and Student Site, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 04:08 PM UTC
Resolved
Apr 20, 2021, 08:26 PM UTC
Duration
4h 17m
Detected by Pingoru
Apr 20, 2021, 04:08 PM UTC

Affected components

Admin SiteStudent Site

Update timeline

  1. investigating Apr 20, 2021, 04:08 PM UTC

    Some users may be experiencing trouble when logging in to our student and admin sites. Our engineering team is currently investigating issues related to authentication. We will send an additional update in 1 hour.

  2. investigating Apr 20, 2021, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 20, 2021, 04:42 PM UTC

    Updating status to a major outage to reflect that users cannot login.

  4. investigating Apr 20, 2021, 08:23 PM UTC

    The issue seems to be resolved. Users can now log in.

  5. monitoring Apr 20, 2021, 08:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 20, 2021, 08:26 PM UTC

    This incident has been resolved.