ACA Global experienced a critical incident on August 8, 2019, lasting 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 08, 2019, 01:25 PM UTC
Track-IT is currently not responding.
- identified Aug 08, 2019, 01:39 PM UTC
Track-IT is in a stuck state without further information. We are going to reboot Track-IT
- monitoring Aug 08, 2019, 01:46 PM UTC
Track-IT was rebooted and we are monitoring the situation
- resolved Aug 08, 2019, 02:13 PM UTC
Problem has been caused by triggering an export of issues in JIRA (+1000) using Better Excel plugin. By exporting to CSV this has worked without problems.