ACA Global experienced a minor incident on September 2, 2019, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 02, 2019, 09:46 AM UTC
Track-IT is experiencing extreme slow response times.
- identified Sep 02, 2019, 10:10 AM UTC
Complex process that has been running for 30 minutes has been completed. We are identifying the root cause.
- monitoring Sep 02, 2019, 11:33 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 02, 2019, 11:43 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 02, 2019, 03:15 PM UTC
Root cause due to exporting of jira issues to excel via the BetterExcel add-on. Use Export to CSV if possible for now.