ACA Global incident

Track-IT is down

Critical Resolved View vendor source →

ACA Global experienced a critical incident on November 21, 2019, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2019, 01:08 PM UTC
Resolved
Nov 21, 2019, 01:54 PM UTC
Duration
45m
Detected by Pingoru
Nov 21, 2019, 01:08 PM UTC

Update timeline

  1. identified Nov 21, 2019, 01:08 PM UTC

    We zijn Track-IT aan het herstarten op dit moment

  2. monitoring Nov 21, 2019, 01:12 PM UTC

    Track-IT werd herstart, we bekijken de oorzaak nog even.

  3. resolved Nov 21, 2019, 01:54 PM UTC

    Een deadlock in de applicatie nav een onverwachte timesheet approval was de oorzaak. We gaan offline dit verder onderzoeken.