ACA Global incident

Confluence is not available

Critical Resolved View vendor source →

ACA Global experienced a critical incident on September 7, 2020, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2020, 06:25 AM UTC
Resolved
Sep 07, 2020, 08:55 AM UTC
Duration
2h 29m
Detected by Pingoru
Sep 07, 2020, 06:25 AM UTC

Update timeline

  1. investigating Sep 07, 2020, 06:25 AM UTC

    Confluence (our wiki) did not restart after it's nightly reboot.

  2. investigating Sep 07, 2020, 06:26 AM UTC

    We are looking into the problem why Confluence has not started.

  3. investigating Sep 07, 2020, 06:59 AM UTC

    We are investigating the root cause at this moment.

  4. monitoring Sep 07, 2020, 07:05 AM UTC

    Confluence has been restarted again, and is available. We are monitoring the situation.

  5. resolved Sep 07, 2020, 08:55 AM UTC

    The problem was caused by a too swift stop and start command towards Confluence during the nightly reboot. This caused Confluence nog being gracefully shutdown and not started again. This problem has been fixed for future reboots.