ACA Global incident

Jira is giving a maintenance page unwanted in some cases

Critical Resolved View vendor source →

ACA Global experienced a critical incident on March 24, 2022, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2022, 07:43 PM UTC
Resolved
Mar 24, 2022, 09:21 PM UTC
Duration
1h 38m
Detected by Pingoru
Mar 24, 2022, 07:43 PM UTC

Update timeline

  1. investigating Mar 24, 2022, 07:43 PM UTC

    We have noticed that 1 of the 2 nodes of Jira is not behaving correctly. Therefor some users get the maintenance page.

  2. identified Mar 24, 2022, 08:50 PM UTC

    Trackit Node 0 is in a faulty status, we are restarting Jira.

  3. identified Mar 24, 2022, 09:06 PM UTC

    Jira has been restarted, but we are monitoring the status.

  4. resolved Mar 24, 2022, 09:21 PM UTC

    Jira is running normal again. We removed the tempo plugin folder of jira, and jira restarted in a running state.