ACA Global incident

Jira problem due to minor upgrade of Jira Service Management

Major Resolved View vendor source →

ACA Global experienced a major incident on May 30, 2022, lasting 15h 50m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2022, 02:56 PM UTC
Resolved
May 31, 2022, 06:46 AM UTC
Duration
15h 50m
Detected by Pingoru
May 30, 2022, 02:56 PM UTC

Update timeline

  1. investigating May 30, 2022, 02:56 PM UTC

    We are currently investigating this issue.

  2. identified May 30, 2022, 03:03 PM UTC

    An update of the JSM app was triggered that caused Jira Software and Jira Service Management app to be uninstalled. They are installing again, please stand by. We should be operational asap.

  3. monitoring May 30, 2022, 03:07 PM UTC

    Jira should be back to normal.

  4. resolved May 31, 2022, 06:46 AM UTC

    This incident has been resolved.